Wednesday, September 14, 2005

IT'S OFFICIAL! NWA GOES CHAPTER 11

Airline will continue to operate pending reorganization.

Posted By on Wed, Sep 14, 2005 at 4:00 AM

Northwest Airlines tonight filed for Chapter 11 bankruptcy.  The following is the text of an e-mail message sent to members of the airline's frequent flyer program:

Dear _________,
Your WorldPerks number is ________.

As you may already have heard in media reports, Northwest
Airlines(R) has voluntarily filed for bankruptcy protection under Chapter 11 of the U.S. Bankruptcy Code. The bankruptcy process will enable Northwest to continue its transformation into a new-era carrier in keeping with the permanent changes that have affected the airline industry, such as rising labor costs and a doubling of fuel prices over the past two years.

Because we value your business and proven loyalty, I am writing
to assure you that there will be no impact on the WorldPerks(R)
program as a result of the filing. Frequent flyer mileage
accrual, redemption, and Elite benefits will remain unchanged.
Members will continue to earn and redeem miles according to the
current WorldPerks program guidelines.

The bankruptcy filing will not impact Northwest’s day-to-day
business operations. We remain committed to serving customers,
honoring tickets, flying a competitive schedule safely and
reliably, maintaining our WorldClubs(R) lounge program, and all
other programs and services.

All bookings will be honored, and ticketing policies remain
unchanged. Our existing marketing relationships with other
airlines remain in place.

The decision to file for bankruptcy protection is not related to
the current strike by members of the Aircraft Mechanics
Fraternal Association (AMFA). Our operation continues to run
well and we have experienced no adverse impact on our
operational performance as a result of the work stoppage.

Customers can continue to book travel on Northwest Airlines with
confidence. Although bankruptcy is never a first choice option,
it does provide the most prudent means for a restructuring that
will ensure the transformation of Northwest into a new-era
carrier that is able to compete in the near term and well into
the future.

Thank you for your continued support of Northwest Airlines. For
more information about Northwest’s transformation, please visit
nwa.com(R).

We look forward to continuing to earn your business by providing
the outstanding service you deserve.

Sincerely,

Doug Steenland
President and CEO
Northwest Airlines, Inc.

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