FedEx bought Kinko's in 2003 and has since sought to bring more structure to the copying centers, which were started by Paul Orfalea, who was nicknamed "Kinko" in the 1970s due to his curly coif. Orfalea and many Kinko's workers miss the more easy-going days.
In the mid-1990s, Orfalea sold a large portion of the business to a private equity firm with a eye toward bringing in more corporate accounts. That firm began the process of making the Kinko's stores more uniformly run and then sold the company to FedEx, which is continuing the process.
Orfalea tells the Times, he won't go in a Kinko's now and is quoted as saying, It gives me a stomachache to see whats happened to the place.