April 02, 2009 Books » Book Buzz

Your Call is (not that) Important to Us 

by John Branston
your_call_by_emily_yellin.jpg
Fed up with customer service by phone? God knows you've got your reasons: the wait, the runaround, that voice from halfway around the world. Here, however, are some facts:

Every second of every day, 1,363 Americans are on the phone seeking some form of customer assistance ...

Read Leonard Gill's take on Memphian Emily Yellin's new book.

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