Friday, July 21, 2017

MLGW Offers Special Program to Help Keep Customers' Utilities On

Posted By on Fri, Jul 21, 2017 at 10:45 AM

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Memphis Light, Gas, and Water (MLGW) is putting a program in place today to help its customers keep their utilities connected as heat waves move through Shelby County.

The Hazardous Weather Condition Impact Management Program allows residential customers whose utilities have been disconnected to pay $250 toward their outstanding balance plus a standard reconnection fee in order to have their utility services reconnected.

Customers currently without service, who opt to participate in the program must agree to a deferred payment plan for the remainder of their balance, which is to be paid within nine months.

However, customers' bills must be more than $250 and 25 percent of the money owed should be paid upfront.

The program is open to any customers who are currently without service or have high bills and want to avoid future disconnection.

Customers who wish to benefit from the program must register at one of MLGW's five community centers, which will have special weekend hours— 8:30 to 5:00 this Saturday and Sunday.

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