Wednesday, February 27, 2019

MLGW Will Now Let Customers Pay Same Amount Each Month

Posted By on Wed, Feb 27, 2019 at 3:01 PM

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Memphis Light, Gas and Water (MLGW) now has a way for customers to pay the same amount for utilities each month, rather than paying varying amounts from month to month.

Through MLGW’s program, Budget Billing, customers’ bills will stay the same amount each month, by spreading out your annual energy expense over a 12-month period.

MLGW said the program doesn’t reduce customers’ overall energy expense. Rather, it allows residents to know the exact amount they will pay each month, which the utility anticipates will help customers manage their household budgets better.

After enrolling in the program, the utility will analyze residents’ previous year’s total utility usage to predict monthly payments, adjusting for rate changes and weather conditions. Total usage is then divided between 12 months.

The utility will do monthly reviews to compare how much customers’ utility usage is versus how much their monthly installments are.

After a periodic review, monthly payments might be adjusted to match actual usage. At the end of the year, any under- or over-payment will be factored into the next year’s payment installments.

Customers can apply for the program via mail, phone, email, or the MLGW website. Residents must have lived at their current address for at least six months to participate.

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