kenscomments 
Member since Aug 23, 2010


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Re: “Go East

I wish I could comment on the food at Gereny, but because of horrible customer service, I never got a chance to eat anything off the restaurant’s menu. This is because during two separate occasions, I tried to order something off the menu, but was never given the opportunity because the menu items weren’t available to me. On my first visit, I was given the choice of either a beef or a chicken sub (I chose the chicken, which was decent). This visit occurred on June 2, 2010 in the afternoon (about 12:30 PM), so I assumed that they didn’t have anything prepared and chalked up the experience as growing pains for the new restaurant. Last Saturday (August 21, 2010), I returned to Gereny at about 6:30 PM for dinner. As I walked inside the restaurant, I noticed a family was seated at one of the tables and preparing to order from the menus given to them by their server. When I asked to see a menu, the server told me that none was available and that the family I saw earlier was ordering from an old menu produced by the previous owner, which somehow allowed them to order from it. This didn’t make any sense, because even if whatever the server was telling me was true, the family’s order was going to be cooked in the restaurant, unless it going to be prepared off of Gereny’s premises, which doesn’t make sense. Instead of providing me a menu, I was offered the choice of two basic rice dishes, chicken and goat. Now I wasn’t going to let the restaurant offer me a sub-standard meal while watching a group of people get their pick of the menu, so I left and went to Abyssinia, an Ethiopian restaurant that treated me very well.
Reflecting on this latest experience at Gereny, I am not sure what to make of it. I could go with the obvious conclusion that my appalling treatment was race-related, due to me being black and that the family who got the good service is white, and it may be so. But, given that the owners are black, combined with praises I heard from a black guy who was doing maintenance work there when I made my initial visit, my bad experiences there could have been attributed to something else, although I don't know what that could be. These kinds of experiences are rare for me, for most restaurants that I've been to treat everyone equally as opposed to offering different levels of service to different customers. If I'm the only person that had these kinds of experiences at Gereny, then I guess I'm just extremely unlucky. On the other hand, if my experiences are typical of many customers who dine there, Gereny's chances of long-term success are slim. Regardless, I cannot recommend this restaurant and I will advise others, regardless of race and class, to not dine there.
By the way, I participate as a reviewer on Urbanspoon where I try be as objective as possible. My profile can be found at "Ken's Food Find."

Posted by kenscomments on 08/23/2010 at 5:03 PM
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