Monday, November 9, 2015

Memphis Launches App For Reporting Non-Emergency Issues

Posted By on Mon, Nov 9, 2015 at 12:01 PM

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The city of Memphis has launched a new app that claims to be a one-stop shop for reporting everything from potholes to your neighbor's overgrown weeds.

Users can report non-emergency issues with the SeeClickFix app by photographing the problem or pointing it out on a map. And the issue is forwarded to Memphis' 311 system for reporting potholes, code violations, and street lights that have gone out.

“This is a great example of how the city is becoming more responsive by making the process accessible and easy for citizens, so that we can work together to enhance our neighborhoods, raise our community standards, and improve the overall quality of life for our residents,” said Mayor A C Wharton.

Additionally, city workers can use the app for reporting and managing problems while they're out in the field. Once the claim has been received, the person who reported it will receive a claim number to track its progress.

“When a person spots a problem, they can take a picture of it with their phone, add a description, and submit it. It’s that simple. And with a picture, staff can hone in on exactly what the issue is, saving time,” said Brent Nair, the city's Chief Information Officer.

Several other cities, such as Oakland, California, and Richmond, Virginia, are also using the SeeClickFix app.


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